Support

PRE-SALES TECHNICAL SUPPORT

We understand the operational structure of oil refineries and upstream installations and the contribution required from each stakeholder in the decision to deploy permanent monitoring systems. We are experienced in working closely with each of these stakeholders to facilitate smooth and successful process of adoption, including:

  • satisfaction of requirements of end users and technical authorities
  • system specification – e.g. gateway (Permasense® wireless access point) location options and compliance with hazardous area requirements

 

DEPLOYMENT SUPPORT

Permasense provides infield deployment support at the remotest of facilities – from the North Slope in Alaska to offshore platforms in the Caribbean. We work closely with you throughout the deployment process.

DEPLOYMENT PLANNING

We help you prepare and plan for installation of your system, sharing our extensive knowledge and experience, through discussions with stakeholders and user-friendly documentation.

SYSTEM INSTALLATION 

We provide guidance throughout system installation, including in particular:

  • training of customer/contractor staff in installing hardware
  • verification of system operation

USER TRAINING

Our data visualisation software is intuitive to use - we ensure that users are comfortable using all of its features. 

ONGOING OPERATIONAL SUPPORT

We know that customers need our systems as a means to gather high quality data. Our systems are designed and manufactured for robustness and reliability in demanding environments. Should any system operating issues arise, we are available to help diagnose and resolve them quickly across all time zones – our customer base extends from Australia to Alaska. We can offer remote diagnostics when customer provision for this is made.

We are committed to continued support of our customers following installation, giving you the confidence to focus upon the use of your Permasense data to make better informed decisions.

 

360ENHANCED SERVICE PACKAGE

Enhanced service packages are available. Download 360o brochure here